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Wednesday, April 28, 2010

Dear Future Shop/Best Buy worker

Dear Future Shop/Best Buy worker:

I walk into a Future Shop or Best Buy, or any other store of that type. I start checking out whatever product, maybe I'm interested in something specifically, when you walk up, asking if I need any assistance. How nice.

I then ask about whatever product I've been looking at for the last few minutes, some specific features I need to know whether it can/can't do. You can't answer my question because you don't know.

I then ask more general questions about the product. You don't really know the answer, but you spew out some obvious bullshit that neither you nor I believe.

We then stand there awkwardly silent, because it's painfully obvious you know NOTHING about whatever product in question I am looking at. You probably haven't even SEEN the product before now.

Now I *get* that you can't know EVERY product in the store. If someone asks you what the difference is between the MX-3002 and the MX-2002, chances are slim that you're gonna know. It's somewhat understandable; this is a job, it's not your life.

But I also get the feeling that it could be almost ANY product in the store that happens to be your "blind spot". I want to ask, "What product DO you know about???"

It's really embarrassing (for you) when we're just standing there and it's obvious I know much more about the product than YOU do. At that point, you should just admit ignorance and leave me be, don't you think?

The problem is, you're not likely to find this open letter because it's on some sort of techy thing called the "internet"..... like who knows what that is. Have you ever touched a computer?

Maybe you should just go back to your coworkers who're more interested in huddling together gabbing like a bunch of highschoolers at recess.



Herrjeff said...

Let me help... cellphone plans and extended warranties; that's where those stores make money and much likely the main scope of their employees' training and expertise.

Don said...

Yeah I suppose. Surprisingly, the last few big purchases I made, like my PSPgo or my netbook... the Future Shop guys didn't even ask if I wanted an extended warranty with it. Kinda strange.


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