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Friday, August 16, 2013

Shaw DCX3510-M PVR is pretty awful

My dad decided to buy the Shaw DCX3510-M PVR around Christmas 2012... I was a bit hesitant, to say the least... I just had a bad vibe about it from internet buzz I'd read online. But the features on paper sounded great.

Let's face it, the Shaw DCX3510-M is a broken device that should not be bought by anyone. The hardware itself is probably sound, it is made by Motorola, and users in the U.S. on other cable services don't have much problem. But the REAL PROBLEM is that Shaw is trying to program their own firmware onto it and are failing badly. Shaw is NOT a software company.

The reason they are trying to program their own firmware on it is so they can micro-manage the box from wherever their head office is... Calgary I assume. Remember the controversy over the Xbox One having to be connected to the internet? Shaw, through these boxes, is showing the worst-case-scenario that people were afraid of with the Xbox One. The Shaw DCX3510-M often messes up with "Offline Mode" where it stops being able to sense an online connection to head office and the TV guide and recording options become either not possible to severely limited. Just because the internet connection between the box and head office flutters or whatever. It happens a lot. This kind of micro-management, big-brother nightmare is pretty much what would have happened with the Xbox One had public outcry not forced them to change their mind. Unfortunately, not enough people seem to use the DCX3510-M to pressure Shaw to improve their service and dump the processes which stop their paying customers--like me-- from getting decent service.

The Shaw DCX3510-M often loses recorded programs. They will disappear from the list of recorded shows at random.

The Shaw DCX3510-M records shows but randomly messes them up, playing back only a black screen and the time stamp stuck. This often happens during the "Offline/Online Mode" messages.

The Shaw DCX3510-M randomly Locks Program due to Rating.. which means it won't play a show because it thinks there's a parental lock on it-- even though the show is rated G, and the box was NEVER programmed with a parental lock.

The Shaw DCX3510-M is a severely crippled device that provides sub-standard tv service. What's terrible is that it probably shouldn't be this bad at all, except their stubborn adherence to trying to write software/firmare for the hardware, and being so bloody awful at it.

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